fbu77 Privacy Policy

1. Information We Collect

When you interact with fbu77 — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the platform — fbu77 may collect various categories of personal and technical information. The scope of data collected depends on how you use the platform and what services you access.

1.1 Account Registration Data

When you create an fbu77 account, you are required to provide the following information:

• Full legal name
• Date of birth (for age verification — members must be 18 or older)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka — BDT, ৳)
• Username and password
• City and country of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rang pur, Mymensingh)

1.2 Identity Verification (KYC) Data

As part of fbu77's Know Your Customer ("KYC") obligations, you may be required to submit additional documentation to verify your identity and payment methods. This may include:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• A selfie photograph holding the submitted ID document
• Proof of residential address issued within the last three months (utility bill, bank statement, or similar official document)
• Screenshot or confirmation of the payment method used (e.g., bKash account number matching your registered mobile number)

KYC documents are stored securely and accessed only by authorised fbu77 compliance staff. They are not used for any purpose beyond identity verification, fraud prevention, and anti-money laundering ("AML") compliance.

1.3 Transaction & Payment Data

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, fbu77 records:

• Payment method type and masked account or card identifier
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Transaction reference numbers
• Deposit and withdrawal history associated with your account

fbu77 does not store full card numbers or complete mobile banking credentials. Payment processing is handled by certified third-party payment processors, whose own privacy and security standards apply to the transmission of sensitive financial data.

1.4 Gameplay & Betting Activity Data

fbu77 automatically records your activity on the platform, including:

• Bets placed, stakes, odds selected, and bet outcomes across all sports markets (cricket, BPL, IPL, T20 World Cup, football, kabaddi) and casino products
• Casino game sessions, including game titles played (e.g., Pragmatic Play slots, Evolution Gaming live tables, Spribe crash games), session duration, and results
• Bonus activations, wagering progress, and promotional participation history
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

1.5 Technical & Device Data

When you access fbu77 via desktop, mobile browser, or any other means, we automatically collect:

• IP address and approximate geographic location (country and city level)
• Device type (desktop, mobile, tablet), operating system, and browser version
• Referring URL (the webpage that directed you to fbu77)
• Pages viewed, time spent on pages, and interaction patterns
• Session tokens and authentication timestamps

1.6 Communications Data

If you contact fbu77 support via email at [email protected] or through the in-platform live chat, fbu77 retains records of those communications, including the content of your messages, timestamps, and any resolutions or actions taken in response to your query.

2. How We Use Your Data

fbu77 processes personal data only for lawful, specified, and legitimate purposes. The table below sets out the primary purposes for which fbu77 uses your personal data and the legal basis for each:

Purpose	Data Used	Legal Basis
Account creation and authentication	Registration data, device data	Contract performance
Age and identity verification (KYC)	KYC documents, registration data	Legal obligation / Legitimate interest
Processing deposits and withdrawals	Transaction and payment data	Contract performance
Providing betting and casino services	Gameplay data, account data	Contract performance
Fraud prevention and AML compliance	All categories above	Legal obligation / Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contract performance / Legitimate interest
Responsible gaming monitoring	Gameplay data, account data	Legal obligation / Legitimate interest
Promotional communications (opt-in only)	Email, registration data	Consent
Platform analytics and improvement	Technical and device data	Legitimate interest

fbu77 will not use your personal data for automated decision-making that produces legal or significant effects on you without your prior knowledge, except where required for fraud detection or AML screening, in which case you may request human review by contacting [email protected].

3. Data Sharing & Disclosure

fbu77 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may be shared with third parties only in the following limited circumstances:

3.1 Game Providers & Technology Partners

To deliver the full fbu77 gaming experience, certain anonymised or pseudonymised gameplay data is transmitted to our certified third-party game providers, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data necessary to facilitate game sessions and calculate results. They are contractually prohibited from using this data for any purpose beyond the delivery of their gaming services.

3.2 Payment Processing Partners

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, fbu77 transmits necessary transaction details to our payment processing partners. These partners are bound by their own security and privacy standards and are not authorised to use your payment data for any purpose beyond processing the specific transaction.

3.3 Legal and Regulatory Disclosures

fbu77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or where fbu77 believes in good faith that disclosure is necessary to protect the rights, property, or safety of fbu77, its members, or the public. This includes cooperation with anti-money laundering investigations and underage gambling enforcement.

3.4 Business Transfers

In the event that fbu77 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, personal data held by fbu77 may form part of the transferred assets. In such circumstances, fbu77 will notify affected members and ensure the acquiring entity commits to data protection standards equivalent to those set out in this Privacy Policy.

4. Cookies & Tracking Technologies

fbu77 uses cookies and similar tracking technologies to operate the platform reliably, improve your experience, and understand how members interact with fbu77 services. A cookie is a small text file stored on your device when you visit a website.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your fbu77 account and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming limit settings so you do not need to re-enter them on each visit.
• Analytics Cookies: Allow fbu77 to measure aggregate traffic patterns, popular game categories, and platform performance. Data collected is anonymised and used solely for internal improvement purposes.
• Fraud Prevention Cookies: Help fbu77 identify and block suspicious sessions, detect duplicate accounts, and enforce self-exclusion across devices.

4.2 Managing Cookies

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from logging in to your fbu77 account and accessing platform services. Instructions for managing cookies are available in the help documentation of your specific browser (Chrome, Firefox, Safari, Edge, etc.).

fbu77 does not use third-party advertising or tracking cookies from social media platforms. The analytics tools fbu77 uses are configured to anonymise IP addresses and do not build individual user profiles for advertising purposes.

5. Data Security Measures

fbu77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• SSL/TLS Encryption: All data transmitted between your device and the fbu77 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using fbu77.
• Password Hashing: fbu77 account passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plaintext.
• Access Controls: Access to personal data within fbu77's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Two-Factor Authentication: fbu77 recommends enabling two-factor authentication (2FA) on your account for additional login security. This significantly reduces the risk of unauthorised access even if your password is compromised.
• Regular Security Audits: fbu77 conducts periodic internal security reviews and works with external security partners to identify and remediate vulnerabilities in its platform infrastructure.
• Incident Response: In the event of a data security incident that poses a material risk to members, fbu77 will notify affected members promptly via the email address registered on their account.

6. Data Retention Policy

fbu77 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	AML / legal compliance
KYC identity documents	Duration of account + 5 years after closure	Regulatory requirement
Transaction records	7 years from transaction date	Financial record-keeping obligations
Gameplay and betting history	Duration of account + 2 years after closure	Dispute resolution / responsible gaming
Support communications	3 years from last interaction	Dispute resolution
Technical and device logs	90 days rolling	Security monitoring
Self-exclusion records	Duration of exclusion + 5 years	Re-registration prevention

Upon expiry of the applicable retention period, fbu77 will securely delete or anonymise your personal data. Where data is anonymised (rather than deleted), it may be retained indefinitely for aggregate statistical and platform improvement purposes, but it will no longer be attributable to you as an individual.

7. Your Privacy Rights

As a member of fbu77, you have the following rights in relation to your personal data. To exercise any of these rights, contact the fbu77 support team at [email protected]. fbu77 will respond to all data rights requests within 30 calendar days of receipt.

• Right of Access: You may request a copy of the personal data fbu77 holds about you. fbu77 will provide this in a structured, machine-readable format where technically feasible.
• Right of Rectification: If any personal data held by fbu77 is inaccurate or incomplete, you may request that it be corrected. Some corrections may require re-verification of your identity.
• Right of Erasure: You may request deletion of your personal data. fbu77 will comply where no legal obligation requires retention of the data. Note that AML and financial record-keeping laws may prevent immediate deletion of certain categories of data.
• Right to Restrict Processing: You may request that fbu77 suspend processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: You may request that fbu77 provide your data in a portable format so you can transfer it to another service provider.
• Right to Object: You may object to fbu77's processing of your data where that processing is based on legitimate interest, including objecting to direct marketing communications.
• Right to Withdraw Consent: Where fbu77 processes your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a data-related concern, please contact the fbu77 support team directly. fbu77's data support team is available 24 hours a day, seven days a week, and communicates exclusively in English.

Contact email: [email protected]

Please include "Privacy Request" in the subject line of your email, along with your registered username and a clear description of your request. fbu77 will acknowledge all privacy-related correspondence within 48 hours and provide a substantive response within 30 calendar days.

fbu77 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. Where changes are material, fbu77 will notify registered members via the email address on their account at least 14 days before the updated policy takes effect. Continued use of fbu77 after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.